Couriers attempt delivery up to three times before sending a parcel back to us. Each attempt is logged on your tracking page.
What to try
- Reschedule on the courier's tracking page for a date that works.
- Pickup point — many courier networks offer a nearby pickup hub for self-collect.
- Safe place — leave a note for the courier to drop with security or a neighbour (at your risk).
If the parcel comes back
Returned-to-origin orders are auto-refunded once they reach the warehouse and are inspected. Refunds land within 3–5 working days. You're welcome to reorder — we'll match the original promo if it's still active.