Help center / Shipping & delivery

Shipping & delivery

Delivery zones, timelines, and what to do when something goes off-course.

• Damaged or tampered parcel

  What to do if the box looks wrong before you open it.

• Missed a delivery?

  Reattempts, safe-place delivery, and what to do if the parcel returns.

• Change a delivery address

  Update before shipment; redirect after.

• Shipping costs

  When shipping is free, when it isn't, and why.

• Delivery zones and timelines

  How long delivery takes by region.