We ship across the United States from our studio. International shipping is currently available on request only. This policy explains how shipping works, what it costs, how long it takes and what to do if something goes wrong on the way.
Where we ship
We deliver to every serviceable ZIP code in the United States. The vast majority of ZIP codes are serviced by at least one of our courier partners. If your ZIP code is not serviceable for the carrier we have selected, the storefront will tell you at checkout and offer an alternative carrier where possible.
For international orders, please email support@blueisland.com with your full address and the items you want; we will quote shipping and any applicable duties.
Shipping fees
- Standard shipping is free on every order above $40. Below that, a flat shipping fee of $6 is added at checkout.
- Express shipping (1–2 business days for metro ZIP codes) is available on select ZIP codes for an additional $12.
- Sale and clearance items follow the same shipping rules unless explicitly stated on the campaign page.
Dispatch time
Most orders are picked, packed and handed to the carrier within 24 business hours of payment confirmation. Orders placed on a Sunday or a public holiday move to the queue on the next business day. During capsule launches and end-of-season sales the dispatch window may extend to 48–72 hours; we will flag this on the storefront and in your order confirmation.
Delivery time
Once your order is on the way, transit times depend on your destination:
- Metro ZIP codes (New York, Los Angeles, Chicago, Houston, Dallas, Miami, Seattle, Atlanta) — 2 to 4 business days for standard, 1 to 2 for express.
- Mid-size cities and large towns — 3 to 6 business days.
- Remote and rural ZIP codes — 5 to 9 business days.
- Alaska, Hawaii and U.S. territories — 7 to 12 business days, depending on the carrier.
The estimate shown at checkout is the carrier's best guess. Weather, carrier disruptions, public holidays and delivery exceptions can affect actual transit time.
Tracking
The moment your order ships, we send an email and an SMS with the carrier name, the tracking number and a link to the live tracking page. You can also track your order any time at /track using your order number and the email or mobile registered on the order.
Delivery attempts and address changes
Carriers attempt delivery up to three times. If no one is available to receive the order, the carrier holds it at the local hub for up to 5 days before initiating a return-to-origin. If we receive a return-to-origin we will reach out to confirm whether you would like a fresh dispatch (shipping is chargeable) or a refund.
To change a delivery address after dispatch, write to support@blueisland.com within 12 hours of receiving the dispatch notification. Carriers can sometimes accommodate a same-ZIP-code address change; cross-ZIP-code changes will trigger a return-to-origin and a fresh dispatch.
Lost, damaged or tampered shipments
If your shipment arrives damaged, tampered with, or with items missing, please raise the issue within 48 hours of delivery. The fastest route is to write to support@blueisland.com with your order number and clear photographs of the outer packaging, the inner packaging and the items as received. We will investigate with the carrier and arrange a replacement, return or refund as appropriate.
Shipments that are marked "delivered" by the carrier but not received should be reported within 48 hours. We work with the carrier to retrieve proof-of-delivery and resolve the dispute as quickly as possible.
Taxes and duties
Sales tax is calculated at checkout based on your shipping address and applicable state and local rates. For international orders, the recipient is responsible for any import duties, taxes and clearance fees levied by the destination country.
Contact
For anything to do with shipping, write to support@blueisland.com. We typically reply within 4 business hours during business hours (Mon–Sat, 10:00–19:00 ET).